Refund policy
Refund & Returns Policy
At BooDeco, you have 30 days after receiving your order to request a return.
Return conditions
To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. Proof of purchase may be requested.
We accept returns for both faulty and non-faulty items, as long as the conditions above are met.
To request a return, contact us at hello@boodeco.com before sending your item back. Items returned without a prior return request may not be accepted.
Return costs and method
Returns must be sent by post.
Return shipping costs are paid by the customer, unless the item arrived faulty, damaged or does not match your order.
The return address will be sent to you by our customer service team once your return request has been accepted.
Damaged or incorrect items
Please check your item as soon as you receive your order.
If you receive a faulty, damaged or incorrect item, contact us as soon as possible at hello@boodeco.com, with photos of the item and its packaging if possible.
We'll review your request and offer you a suitable solution: a replacement or a full refund.
Exceptions / non-returnable items
Gift cards cannot be returned.
Exchanges
We accept exchanges subject to product availability.
To request an exchange, contact us at hello@boodeco.com before returning your item.
Return shipping costs are paid by the customer, unless the item received is faulty, damaged or incorrect.
Right to cancel (UK & EU)
In accordance with UK and EU consumer law, you have 14 days from receiving your order to cancel it, without giving any reason. Our 30-day return window gives you even longer.
The item must be returned in its original condition, unused, and in its original packaging.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, the refund will be made to your original payment method within 14 days.
The original standard delivery cost is refunded if you cancel within 14 days of receiving your order. Return shipping costs remain the customer's responsibility, unless the return is due to a faulty, damaged or incorrect item.
Please note that your bank may take a few extra days to process and display the refund.
Return address
The return address will be sent to you by our customer service team once your return request has been accepted.
Items sent to a different address without prior authorisation may not be accepted.
Contact
For any questions about a return or refund, contact us at:
hello@boodeco.com
