Shipping policy
Shipping Policy
Processing time
All orders are processed and shipped within [1–3] business days of being placed. Orders are not shipped on weekends or public holidays.
You'll receive an email confirmation as soon as your order has been placed, then a second email with your tracking number once it ships.
Delivery times
Total delivery time from the moment you place your order:
- UK, Ireland and Europe: 7–10 days
- Rest of the world: around 15 days
These times are estimates. During busy periods such as Black Friday and Christmas, carriers may take a little longer.
🎄 Christmas delivery
To receive your order before Christmas, please order by:
- 12 December for the UK, Ireland and Europe
- 5 December for the rest of the world
Orders placed after these dates will still be shipped, but we can't guarantee delivery before 25 December.
Shipping costs
- Free delivery on orders over [€60]
- Orders under [€60]: [0] standard delivery
Shipping costs are shown at checkout before you pay.
Order tracking
Every order is shipped with tracking. Once your parcel has left our warehouse, you'll receive a tracking link by email. You can also follow your order on our [Track your order] page.
Tracking may take 2 to 3 days to show updates after you receive it.
Customs, duties and taxes
- UK, Ireland and EU customers: all taxes are included in the price you pay at checkout. You won't be asked to pay anything extra on delivery.
- Rest of the world: your parcel may be subject to import duties or taxes charged by your country. These are the customer's responsibility.
Wrong or incomplete address
Please check your shipping address carefully before completing your order. We're not responsible for parcels sent to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.
Lost or damaged parcels
If your tracking shows no movement for more than [10] days, or your parcel arrives damaged, contact us at hello@boodeco.com with your order number and, if possible, photos. We'll look into it with the carrier and send you a replacement or a refund.
If you added Shipping Protection at checkout, your order is covered against loss, theft and damage during delivery, and we'll replace it as a priority.
Contact
For any questions about your delivery, contact us at:
hello@boodeco.com
